Shipping Policy

Overview

At Playhouse Market LLC, we take great care in packaging and delivering your handcrafted wooden playhouse safely to your home. All playhouses are built to order in our North Carolina workshop and shipped directly to you.

Shipping Rates & Timing

Standard Shipping: $25.99 (Continental United States)

Delivery Timeline:

• Production time: 4-6 weeks from order confirmation
• Transit time: 5-10 business days after shipment
• Total estimated delivery: 5-8 weeks from order date

Expedited Production: Available upon request for an additional fee. Contact us for availability and pricing.

Shipping Coverage

Included in Standard Shipping:

• Secure crating and packaging materials
• Protective wrapping for all components
• Delivery to curbside or driveway
• Tracking information provided once shipped

Continental US: All 48 contiguous states

Alaska & Hawaii: Available with additional shipping charges (please contact us for a quote)

International Shipping: Available to select countries. Please contact us for rates and estimated delivery times.

Delivery Details

Package Specifications:

• Dimensions: 100" x 42" x 82" (L x W × H)
• Weight: Approximately 50-600 lbs
• Arrives on a freight pallet via common carrier

Delivery Requirements:

• Adult signature required upon delivery
• Clear access path to delivery location (min. 8 ft wide)
• Forklift or loading dock NOT required for curbside delivery
• Customer is responsible for moving playhouse from curb to final location

White Glove Delivery Service: Available for an additional fee in most areas. This includes delivery to your backyard location. Please inquire for availability and pricing.

Damage & Inspection

Please inspect your playhouse immediately upon delivery while the driver is present. If you notice any damage to the packaging or components:

• Note damage on the delivery receipt before signing
• Take photographs of any damage
• Contact us within 48 hours at [email/phone]

We will work with you to resolve any shipping damage quickly, either through replacement parts or carrier claims.

Tracking & Communication

Once your playhouse ships, you will receive:

• Shipping confirmation email with tracking number
• Carrier contact information
• Estimated delivery date
• Delivery appointment scheduling information (freight deliveries)

Refused or Undeliverable Shipments

If a shipment is refused or undeliverable due to:

• Incorrect address provided by customer
• No one available to accept delivery (after carrier attempts)
• Access issues not communicated prior to shipping

Customer will be responsible for return shipping fees and any applicable restocking fees (15% of order value).